Rumah Merah Heritage Lasem respects and protects the privacy of every guest, visitor, and user of our website. This Privacy Policy explains how we collect, use, store, and protect personal information provided when you access our website, make a reservation, contact us, stay at our accommodation, join a tour, dine at Waroeng Lasem, or use other services available at Rumah Merah Heritage Lasem.
We may collect personal information that you provide directly, including your full name, telephone number, email address, residential address, identification details, dates of stay, number of guests, room preferences, special requests, reservation information, and other information required to provide our services. We may also automatically receive technical information when you access the website, such as your IP address, device type, browser type, pages visited, access time, and website usage data.
The information collected may be used to process and manage reservations, confirm bookings, provide accommodation and tourism services, respond to enquiries, handle requests or complaints, communicate with guests regarding services, improve service quality, maintain transaction security, develop the website, and comply with applicable administrative and legal obligations. With your consent, contact information may also be used to provide offers, activity information, tour packages, or service updates from Rumah Merah Heritage Lasem.
During the reservation and payment process, certain information may be processed by payment providers or third parties working with Rumah Merah Heritage Lasem. We do not directly store confidential payment card information when transactions are processed through systems operated by a payment provider. The provider use of information is also subject to its own privacy policy and terms of service.
Our website may use cookies and similar technologies to maintain website functionality, remember language preferences, improve user experience, understand how pages are used, and support service development. You can manage or disable cookies through your browser settings. However, disabling certain cookies may prevent some parts of the website from functioning properly.
Rumah Merah Heritage Lasem does not sell or trade your personal information. Information may only be shared with service providers that support our operations, including payment providers, technology services, communication providers, travel partners, or public authorities when required by applicable law. Information is shared only to the extent necessary to provide services, complete transactions, maintain security, or comply with applicable obligations.
We apply reasonable measures to protect personal information against unauthorised access, use, alteration, loss, or disclosure. Information is retained for as long as necessary to provide services, complete administrative and transaction obligations, resolve disputes, and comply with applicable requirements. Nevertheless, no method of storing or transmitting information through the internet can guarantee absolute security.
You may request information about the personal data we retain, ask us to correct inaccurate data, update your information, withdraw certain consent, or request deletion where this does not conflict with retention obligations and applicable law. We may request identity verification before processing a request to protect the security and confidentiality of your information.
The Rumah Merah Heritage Lasem website may contain links to websites or services operated by third parties. We are not responsible for the content, security, or privacy practices of those third-party websites. We recommend reviewing the privacy policy of every website or service you visit.
This Privacy Policy may be updated from time to time to reflect changes in our services, technology, operations, or applicable requirements. Any changes will be published on this page and will become effective when the updated policy is posted. We recommend reviewing this page periodically.
If you have any questions, requests, or concerns regarding this Privacy Policy or the management of your personal information, please contact Rumah Merah Heritage Lasem by email at rumahmerahheritagelasem@gmail.com or visit us at Jl. Karangturi No. 4/7, Mahbong, Karangturi, Lasem District, Rembang Regency, Central Java 59271, Indonesia.